Question 1

How do I create my booking page?

Accepted Answer

After signing up, you'll automatically get a booking page with a unique URL. Go to your Profile settings to customize your business name, bio, and booking URL. You can then share this link with clients to start receiving appointments.

Question 2

How long does setup take?

Accepted Answer

Most users complete their setup in under 5 minutes! Simply sign up, set your availability, create at least one appointment type, and you're ready to start accepting bookings.

Question 3

Do I need a credit card to start?

Accepted Answer

No! You can start with our free Starter plan without entering any payment information. Upgrade to a paid plan anytime you need more features.

Question 4

Can I try before committing to a paid plan?

Accepted Answer

Absolutely! Start with our free Starter plan to explore the platform. When you're ready for more features, upgrade to any paid plan with no long-term commitment.

Question 5

How do clients book appointments?

Accepted Answer

Share your unique booking page link with clients. They'll see your available services, select their preferred date and time from your available slots, and submit their booking request. You'll receive a notification and can approve, deny, or reschedule.

Question 6

Can I set different availability for different days?

Accepted Answer

Yes! In the Availability section, you can select specific dates and add custom time slots for each day. This gives you complete flexibility over your schedule.

Question 7

What appointment types can I offer?

Accepted Answer

You can offer video calls, phone appointments, and SMS consultations. Create different appointment types with custom names, descriptions, durations, and pricing for each service you provide.

Question 8

Can I set up recurring appointments?

Accepted Answer

Yes! When creating or editing an appointment, you can set it to recur daily, weekly, biweekly, or monthly. This is perfect for ongoing coaching, therapy sessions, or regular check-ins.

Question 9

What happens when someone books an appointment?

Accepted Answer

You'll receive an instant email notification. The appointment will appear in your dashboard as 'pending' until you approve it. Once approved, both you and the client will receive confirmation emails with all the details.

Question 10

Can I block out time on my calendar?

Accepted Answer

Yes! Simply don't add availability for dates/times when you're unavailable. You can also delete specific time slots from the Availability page.

Question 11

Do you send appointment reminders?

Accepted Answer

Yes! Email reminders are sent automatically to both you and your clients. On paid plans, you can enable SMS reminders and customize when reminders are sent (default is 24 hours before).

Question 12

Can I integrate with my existing calendar?

Accepted Answer

Yes! 123MeetWithMe! syncs with Google Calendar, Outlook, and iCloud. Your appointments will automatically appear in your calendar, and the system will check for conflicts.

Question 13

Can I accept payments through the platform?

Accepted Answer

Yes! On Individual, Professional, and Business plans, you can set prices for your appointment types and process payments directly through the platform.

Question 14

Can I customize the branding on my booking page?

Accepted Answer

Yes! On paid plans, you can remove 123MeetWithMe! branding and customize your booking page with your own colors, logo, and branding elements.

Question 15

Do you have a mobile app?

Accepted Answer

Our platform is fully mobile-responsive and works beautifully on any device. Both you and your clients can manage appointments from smartphones or tablets through the web browser.

Question 16

Can I manage multiple team members?

Accepted Answer

Yes! The Business plan includes team management features, allowing you to add team members with their own schedules and appointment types.

Question 17

What's included in the free plan?

Accepted Answer

The Starter plan includes up to 10 appointments per month, 1 appointment type, email notifications, basic calendar sync, and a custom booking page. It's perfect for trying out the platform.

Question 18

Can I switch plans at any time?

Accepted Answer

Yes! You can upgrade or downgrade between plans at any time. Changes take effect immediately, and we'll prorate any charges accordingly.

Question 19

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover) ApplePay and Google Pay.

Question 20

Do you offer annual billing?

Accepted Answer

Yes! Save up to 21% when you pay annually. You can switch between monthly and annual billing in your account settings.

Question 21

Is there a long-term contract?

Accepted Answer

No! All plans are month-to-month with no long-term contracts. You can cancel anytime without penalties.

Question 22

What happens if I exceed my appointment limit?

Accepted Answer

On the Starter plan, you'll be notified when approaching your 10-appointment limit. To continue booking, upgrade to the Individual or Professional plan for higher limits or unlimited appointments.

Question 23

Do you offer refunds?

Accepted Answer

For Monthly Plans: No refunds are provided - your subscription remains valid until the end of the month you've paid for. For Yearly Plans: Pro-rated refunds are available after the current month ends if you cancel. Refunds are calculated based on unused full months remaining in your subscription period and processed within 5-7 business days (plus 3-5 additional days for bank processing).

Question 24

Is my data secure?

Accepted Answer

Absolutely! We use bank-level encryption (SSL/TLS) to protect all data in transit and at rest. We're compliant with GDPR and follow industry best practices for security.

Question 25

What browsers do you support?

Accepted Answer

123MeetWithMe! works on all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version of your preferred browser.

Question 26

Do you have an API?

Accepted Answer

Yes! The Business plan includes API access, allowing you to integrate 123MeetWithMe! with your existing systems and workflows.

Question 27

What kind of support do you offer?

Accepted Answer

All users get community support. Professional and Business plan subscribers receive priority email support. Business plan users also get a dedicated account manager and 24/7 priority support.

Question 28

Can I export my data?

Accepted Answer

Yes! You can export your appointment data, customer information, and other records at any time from your dashboard.

Question 29

What happens to my data if I cancel?

Accepted Answer

You can export all your data before canceling. We'll retain your data for 30 days after cancellation in case you want to reactivate. After 30 days, data is permanently deleted.

Question 30

How can I reduce no-shows?

Accepted Answer

Enable automated reminders (both email and SMS on paid plans), require confirmation for bookings, and consider requesting a small deposit for appointments. Our reminder feature alone reduces no-shows by up to 80%.

Question 31

What should I include in my appointment types?

Accepted Answer

Create clear, descriptive names and detailed descriptions of what clients can expect. Include the duration, what will be covered, and any preparation needed. This helps clients choose the right appointment type and come prepared.

Question 32

How should I set my pricing?

Accepted Answer

Research what others in your industry charge. Consider offering a lower-priced introductory session to attract new clients, and higher-priced options for longer or specialized consultations.

Question 33

How do I get more bookings?

Accepted Answer

Share your booking link on your website, email signature, social media profiles, and business cards. Make it easy for people to find and book with you. The Professional and Business plans include analytics to help you track booking sources.

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